Frequently asked questions

How long will my order take?

Most orders are dispatched within 5 working days. Delivery & lead times →

Can I request a different size?

Yes.

Our Slim, Standard and Large plaques cover most requirements, but bespoke dimensions are also available.

Send us the size you need and what the plaque is for, and we’ll confirm what’s possible and provide a price.

What materials do you offer?

Solid Brass · CZ108 and Stainless Steel · Grade 304. Explore our materials →

Will brass change colour over time?

Brass naturally develops patina and surface character. Care & aftercare →

What is the engraved finish?

Each design is cut directly into the metal and left as an integral part of the material, rather than covered or filled.

This gives the plaque a crisp, tactile finish that remains part of the material itself.

Will the engraving always be jet black?

No.

The final darkness, tone and texture of the engraving can vary depending on the metal.

That variation is part of working directly with real metal.

Can I send you a logo or my own design?

Yes, where suitable.

Logos, artwork and unusual layouts are handled through our Bespoke service so we can check the artwork and confirm what will work before production.

Will I receive a proof before you engrave it?

Standard orders may proceed without a separate proof; for bespoke work we may send a proof where required. Read the personalisation guide →

Do you ship outside the UK?

Not at launch.

Foundry & Gauge currently delivers within the United Kingdom only.

How much is delivery?

UK tracked delivery is £4.95 per order.

Can I change or cancel a personalised order?

If you need to change something, contact us as soon as possible at:

If production has not yet started, we may be able to amend or cancel the order.

Once production has begun, changes may no longer be possible.

Is a bespoke enquiry an order?

No.

Submitting a bespoke enquiry does not place an order, take payment, reserve a production slot or guarantee acceptance.

We’ll review the request and come back to you with the next step, feasibility and price where appropriate.